SMS Policy (Text Message Communication Policy)
Last Updated: December 25, 2025
Applies to: United States – Canada – European Union
1. Consent to Receive Messages
By providing your phone number on our website, in a form, during checkout, or through any communication channel, you agree to receive business-related SMS messages from us.
This may include:
- Service updates & project notifications
- Appointment reminders or onboarding instructions
- Billing/payment confirmations & invoice alerts
- Marketing offers, promotions, or educational content (only if opted-in)
You may opt-out at any time (see Section 5).
2. Frequency of Messages
Message frequency varies based on service engagement and communication needs.
Typical messaging volume:
- 1–5 messages per week for active service clients
- Occasional promotional or educational messages for opted-in subscribers
We will not send excessive or spam-like messages.
3. No Fees / Carrier Costs
We do not charge fees for SMS.
However, standard carrier messaging & data rates may apply, depending on your mobile plan.
We are not responsible for these charges.
4. Privacy & Data Protection
Your phone number will be used only for authorized communication and will not be:
- Sold to third parties
- Shared for external marketing
- Used without consent
We comply with:
- TCPA (Telephone Consumer Protection Act – US)
- CTIA Messaging Guidelines
- GDPR data protection standards (EU)
For more information, see our Privacy Policy.
5. Opt-Out / Unsubscribe Instructions
You may stop receiving SMS at any time by replying with:
- “STOP” – immediately removes you from SMS
- “UNSUBSCRIBE” – request to remove marketing messages
- “HELP” – to receive assistance or support
Once processed, you will no longer receive promotional or automated messages, but we may still contact you regarding active service obligations if legally necessary (billing, account access, deliverables).
6. Message Delivery & Liability
We are not responsible for:
- Delays, delivery failures, or duplicated messages caused by carriers
- Incorrect or outdated phone numbers provided by the customer
- Technical issues related to third-party messaging platforms
We will make reasonable efforts to ensure delivery.
7. Age Restriction
SMS services are available only to individuals 18 years or older.
By opting in, you confirm that you meet this requirement.
8. Contact Information
For support, questions, or to manage SMS preferences, contact us:
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