Last Updated: December 25, 2025
Effective Regions: United States – Canada – European Union
1. Agreement to Terms
By accessing our website or purchasing any service, you agree to comply with and be bound by these Terms of Service.
If you do not agree, please do not use our website or services.
2. Service Description
We provide digital marketing services, consulting, training materials, system setup, and implementation packages.
All deliverables are digital and/or performed remotely unless stated otherwise in writing.
We reserve the right to modify service offerings, pricing, or availability at any time.
3. Client Responsibilities
To ensure service quality and project progress, the client agrees to:
- Provide accurate business information
- Grant necessary access (accounts, platforms, permissions)
- Respond to communication within a reasonable timeframe
- Review deliverables and provide feedback
Failure to provide required access or information may result in project delays or suspension without refund (see Refund Policy).
4. Payment Terms
All payments are processed via Stripe or PayPal.
Payment must be completed before service begins unless agreed otherwise in writing.
By purchasing, the client agrees:
- They are authorized to use the payment method
- All billing information provided is accurate
- Chargebacks or disputes must follow Stripe/PayPal resolution systems
Invoices and transaction IDs are automatically issued after payment.
5. Refunds & Cancellation
Refunds follow our official Refund & Return Policy published on this website.
Key points:
- Refunds depend on service progress & deliverables provided
- Digital/partial work completed is billable
- “Change of mind” after delivery is not eligible for refund
Cancellations must be requested in writing via email:
???? support@lumioagency.com
6. Project Timelines & Delivery
Timeline estimates are provided based on required access and client responsiveness.
Any delays caused by the client (e.g., slow feedback, missing access) may extend deadlines.
We are not responsible for delays caused by:
- Ad platform reviews or policy restrictions
- Third-party system failures (Facebook, Google, Stripe, etc.)
- Client-side technical errors or hosting/server issues
7. No Guarantees of Financial Results
We do not guarantee:
- Specific revenue or sales outcome
- Ads performance or conversion results
- Platform approval (e.g., Facebook/Google ad rejections)
Marketing results depend on multiple external factors such as market conditions, budget, product quality, competition, and platform regulations.
We guarantee the delivery of services as defined in scope — not financial outcomes.
8. Intellectual Property
Strategies, frameworks, training materials, and internal systems provided remain the intellectual property of our company.
Clients may use them for their business but may not:
- Resell
- Reproduce for commercial distribution
- Claim authorship
- Share publicly without permission
9. Confidentiality
Both parties agree to maintain confidentiality of all shared business information, account data, reports, and communication.
We follow industry standards for privacy and data protection.
For data handling rules, see our Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- Lost revenue or indirect damages
- Third-party system errors
- Business decisions made based on recommendations
Our total liability will not exceed the amount paid for the service in question.
11. Governing Law
These Terms are governed by the laws of:
- The United States (for US clients)
- Canada (for Canadian clients)
- Applicable EU consumer regulations (for EU clients)
12. Contact Information
For questions about these Terms, contact us at:
???? support@lumioagency.com
???? https://lumioagency.com
???? Monday – Friday | 9:00 AM – 6:00 PM (GMT-5)
